ericsson CASE STUDY
Inclusive Leaders Bring Out the Best in Everyone
00
Context
In the midst of a fast-changing work environment, where cross-function and cross-project collaboration was on a steady rise, Ericsson was looking for a way to upskill their Research unit — a global group of 700+ individual contributors and managers — so they could drive leadership in the network and telecommunications industry and maximize their growth and impact. This necessitated a focus on inclusion — especially for participants who, in response to the rapidly evolving environment at the organization, had to suddenly participate in and lead cross-functional teams.
01
Program
Ericsson invited Mentora to design and deliver a learning journey with the objective of lifting this group’s:
- Performance
- Ability to collaborate
- Ability to lead change — first in their own selves, and then in others
We designed a program on Inclusive Leadership, which is now in its third run at Ericsson. This program focused on:
- Redefining inclusion in a way that inspires people to embrace it as an organizational and personal imperative.
- Learning how to use the five principles of Inclusive Leadership to bring out the best in oneself and in others.
02
Program Delivery
Mentora delivered this program via a three-month learning journey, which included:
- Live webinars with the faculty
- A self-paced digital program
- Practice exercises with peer-to-peer feedback
- Opportunities to transfer their learnings to real life professional and personal scenarios
03
Impact
Our training on inclusion resulted in participants cultivating a deeper understanding of what it means to be a truly inclusive leader. This is demonstrated in the significant shifts in participants’ likelihood and ability to practice inclusive behaviors before and after the training.
| CHANGE IN BEHAVIOR | % LIKELY TO PRACTICE THIS BEFORE THE PROGRAM |
% LIKELY TO PRACTICE THIS AFTER THE PROGRAM |
|---|---|---|
| Create a culture of inclusion | 15 | 77 |
| Get to know people at a deeper level in my interactions with them | 15 | 62 |
| Give people my full and undivided attention in my interactions with them | 31 | 77 |
| Pause, when emotions are running high, to check in with the other person | 31 | 77 |
| Account for and remove certain biases I may have when I am interacting with people | 15 | 85 |
| Create a safe and open space for people to share their ideas | 54 | 100 |
| Find a way to merge conflicting opinions in the face of disagreements | 31 | 85 |
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